Nationwide Title Clearing, Inc., of Palm Harbor, Florida is the world’s largest assignments provider and lien release entity in the world. Eight out of the top ten retail mortgage bankers and lenders in the United States use Nationwide Title Clearing, Inc. to serve their needs of getting correct and accurate documents.
The company was started in 1991, and it currently has over 450 dedicated and fully competent employees. When researching and sourcing documents, Nationwide has less than a 1% rejection rate and a compliance rate of 99.8 percent. Employees have high standards to meet, both at the hiring juncture and throughout their careers. They are constantly in training as the industry changes all of the time.
Of course, a new employee has a standard onboarding education and training regimen to complete, but there are constant opportunities for employees to move ahead and advance their careers. There are over 100 additional courses that are available for employee study to help them move forward in their careers. It is estimated that about half of the employees are studying courses for advancement and cross-training at any time.
Competent employees are the hallmark of a company like Nationwide because there is no other way to deliver the volume of documents in such an accurate manner. To accomplish such a feat, many individual decisions must be made, and the only way to make that happen is to have many well-trained and dedicated employees who know what they are doing.
Employees tend to stay at Nationwide, and they are happy working there. For the past five out of six years, the Tampa Bay Times has reported that employees have been cited that they feel Nationwide to be in the top 100 employers to work for.
Nationwide identifies the potential problems and issues that can make documents unrecordable and obsolete in transit. It is an obvious solution that is mandated by a corporate culture that addresses each possible issue and isolates it. Once that issue is isolated, it can be corrected, monitored and eliminated. This constant testing and attention require excellent and specific policies that assure that the results desired are achieved.
When high standards are implemented and made public so accountability is mandatory, good things begin to happen. In a public way, people begin to take pride in their part of the puzzle and it is catching. Once stated goals are achieved, it is good for the customer and it is good for the company who caused the result.